Refund policy

Return and Refund Policy

At Quietly Rooting, we want you to feel good about the plants you bring home. We take care when selecting, inspecting, and packaging our plants before they make their way to you.

Because live plants are sensitive to shipping conditions and changes in their environment, we encourage you to review our policy before placing an order.

All Sales Are Final

All sales are final. Due to the nature of live plants, we do not accept returns, offer refunds, or accept order cancellations once an order has been placed.

Please review product descriptions, photos, quantities, and your shipping address carefully before completing your purchase. If you have questions about a plant before ordering, we're happy to help!

Order Cancellations

Orders cannot be canceled once placed. In exceptional circumstances, Quietly Rooting may choose to approve a cancellation at its discretion. Any approved cancellation is subject to a 25% cancellation and restocking fee calculated on the merchandise subtotal, excluding shipping charges and taxes.

Please double-check your order before checking out.

Shipping & Carrier Responsibility

Every plant is carefully inspected and packaged before being handed over to UPS. Once your package is in the carrier's possession, handling, transit conditions, and delivery timing are outside our control.

Quietly Rooting is not responsible for damage, delays, or deterioration caused by carrier handling, transit conditions, missed deliveries, or packages left outside after delivery, except where applicable law requires otherwise.

We cannot guarantee that plants will arrive completely free of shipping stress. Minor leaf damage, discoloration, or temporary drooping may occur during transit and acclimation. These cosmetic changes are not grounds for a refund or replacement.

Please monitor your tracking information and bring your package indoors promptly after delivery, especially during extreme temperatures.

Plant Concerns & Acclimation

We understand that receiving a new plant is exciting, and we want you to feel confident about caring for it.

If you have concerns about your order when it arrives, please contact us within 24 hours of delivery. Include your order number and clear photos of the plant as received, along with photos of the packaging and shipping label when relevant.

We review concerns on a case-by-case basis, but contacting us does not guarantee a refund, replacement, or other accommodation.

Once unpacked, give your plant time to adjust to its new environment before making significant changes to its growing conditions. Temperature, humidity, lighting, watering, and other care factors can affect a plant's condition after delivery.